Return & Exchange Policy
DOMESTIC RETURN POLICY
Sea Wave Diamonds offer our clients 24 hour approval period to inspect received watch. Returns can be made only after confirming your request by email or phone (After confirmation you will get your individual return number). Individual return number has to be written on shipping label (packages without the individual return number on shipping label will be returned back to the sender). Customized, engraved, resized, damaged or warn watches can NOT be accepted for return. If the tag has been removed from the watch, purchased from Sea Wave Diamonds, returns can NOT be made. For security purposes, please DO NOT mention the content of the package on the outside of the box. Sea Wave Diamonds is not responsible for any loss or damage that may occur during return shipping.
All shipping charges are the sole responsibility of the customer, also restocking fee of 5% may apply.
Sea Wave Diamonds ships worldwide. We ship with a third party insurance company via FedEx ONLY. Every shipment is fully ensured and requires an adult signature at the time of delivery. Shipping is made ONLY after payment clears in Sea Wave Diamonds bank account. Delivery time depends on the chosen service.
We do not ship to P.O. Boxes and APO/FPD military addresses due to FedEx restrictions.
Shipping cost is not included in listed prices.
Sea Wave Diamonds provides you with a full one-year warranty on all our pre-owned watches.
(Warranty can be renewed for a fixed fee)
This warranty does not cover normal wear and tear or damage caused by accidents or negligence. Also warranty is rendered void if any other company, except Sea Wave Diamonds, carries out repair on the watch. We will cover all the parts, labor or even can replace the watch at our discretion within the warranty period. Shipping expenses are always responsibility of the purchaser. (No Exceptions)
Due to the fact that Sea Wave Diamonds is not an authorized dealer of any brands we sell, manufacturers will not honor the factory warranty of any watch sold through us. Therefore Sea Wave Diamonds provides you with our own warranty identical to duration and terms (manufacturers defects only) of factory warranty. The warranty is rendered void if any other company, except Sea Wave Diamonds, carries out repair on the watch.
… can be paid by bank wire only. Shipping will take place right after confirmation from our bank that the
payment cleared. All import duties are buyers responsibility.
Please make sure to make an appoitment to visit our private showroom
Located in the diamond disctrict right off 5th aveneu corner
5 West 47th Street New York New York 10036