What is the Rolex Service Warranty?

When you have your Rolex watch serviced at an authorized service center, you’re not just paying for repairs or maintenance. You’re also receiving a service warranty. This warranty is Rolex’s guarantee that the service work is free from any defects.

Scope of the Warranty

What’s Covered

The service warranty specifically covers any issues that arise from the service work itself. Should a replaced part fail or the timing adjustments prove inaccurate, the warranty ensures coverage for the required fixes.

Pro Tip: Always keep your service warranty card and any related documents in a safe place. You’ll need them if you have to claim the warranty.

What’s Not Covered

It’s crucial to understand that the service warranty does not cover damage resulting from misuse, accidents, or neglect. For example, if you drop your watch and damage it, this won’t be covered.

Covered by Warranty	Not Covered by Warranty
Defective Parts	Accidental Damage
Timing Issues	Water Damage
Mechanical Failures	Cosmetic Wear

Duration of the Warranty

The duration of the Rolex service warranty can vary depending on the service center and the type of service performed. Generally, the warranty lasts for two years from the date of service.

How to Claim the Warranty

If you encounter any issues covered by the service warranty, the first step is to contact the authorized service center where you had the watch serviced. You will need to present the service warranty card and any other related documents.

Steps to Claim the Warranty

1. Contact the service center.
2. Present your warranty card and documents.
3. Submit your watch for inspection.
4. Receive confirmation and estimated time for corrections.

FAQ

How do I know if my Rolex service is under warranty?

You can check the date on your service warranty card. If the date falls within the warranty period, your service is still under warranty.

Can I transfer the service warranty if I sell my Rolex?

No, the service warranty is non-transferable and applies only to the original recipient of the service.

What should I do if I lose my service warranty card?

Contact the service center immediately. They may be able to provide a duplicate or offer a solution based on their records.

How much does a warranty card add to value?

Yes, a warranty card can enhance the value of a watch. It provides assurance of authenticity, provenance, and potential service history, which collectors and buyers often value.

By understanding the ins and outs of the Rolex service warranty, you can take full advantage of this benefit and ensure that your watch remains in optimal condition. For more information on Rolex watch care and maintenance, check out our other articles on Rolex Watch Service and How to Clean Your Rolex Watch.